Return and Refund Policy

Kiki.co.in – Return & Exchange Policy

Effective Date: 12thNov’ 2025
Last Updated: 12th Nov’ 2025

At Kiki, we take great pride in the quality and craftsmanship of every piece. Each product is carefully inspected before dispatch.
However, if you face any issue with your order, please review our policy below.

1. Eligibility for Return & Exchange

• Returns      or exchanges are accepted only for damaged, defective, or incorrect      items received.
• You      must inform us within 24 hours of delivery for any such issue.
• The      product must be unused, unworn, and returned in its original packaging     with all tags intact.
• Customized,      personalized, or sale items are not eligible     for return or exchange unless received damaged.

2. Reporting a Problem

• Please      record a clear unboxing video from start to end as proof in case of      any issue.
• Send      an email to bhaktinarang@kiki.co.in     or WhatsApp us at +91-9820233738 within 24 hours of delivery.
• Include      your order number, description of the issue, and supporting      photos/videos.
• Requests      made after 24 hours or without unboxing proof will not be eligible for      return or exchange.

3. Inspection & Approval

• Once      your request is received, our quality team will inspect the shared      details.
• If      approved, you will be guided through the return or exchange process.
• Replacements      are subject to stock availability. If unavailable, a store credit     or refund (where applicable) will be issued.

4. Return Shipping

• For      eligible cases, we may arrange a reverse pickup or request you to ship      the product back securely.
• In      case of self-shipping, please ensure proper packaging to prevent damage      during transit.
• The      shipping cost for returns (except damaged/incorrect items) will be borne      by the customer.

5. Refunds & Store Credit

• Refunds,      if approved, will be processed to your original payment method or      as store credit, within 7–10 working days after inspection.
• Original      shipping or COD charges (if any) are non-refundable.
• Store      credits do not expire and can be used for future purchases on www.kiki.co.in.

6. Non-Returnable Items

Please note that the following items cannot be returned or exchanged:

• Earrings      (due to hygiene reasons)
• Customized      or made-to-order products
• Items      purchased during sale or clearance events

7. Responsibility & Care

• Kiki      is not responsible for products damaged due to improper handling,      storage, or wear and tear after delivery.
• All      jewellery pieces should be handled gently, kept dry, and stored      separately.

8. Contact Information

For all return or exchange-related queries, please contact:
Kiki – Owned by Bhakti Narang
🌐 Website: www.kiki.co.in
📧 Email: bhaktinarang@kiki.co.in
📞 Phone: +91-9820233738